Business
Extend the power of your internal IP Network globally, and lower your calling costs as well
UC Platform / Hosted PBX
At Factor Communication, we offer a range of UC/Hosted PBX platforms tailored to your specific needs. Our integrated systems combine office phone functionality for a seamless experience in today’s fast-paced work environment. These platforms extend across your devices, catering to modern mobile workflows, delivering swift and easy access to calls, video calls, conferencing, instant messaging, faxing, online presence, call center capabilities, Outlook/MS Exchange Directory, CRM integration, and more. Our cloud-based solutions provide flexibility to switch on, manage, and scale from anywhere.
Easily set up teleworkers, conference rooms, and integrate analog equipment while incorporating mobile phones. Our provisioning platforms eliminate the need for costly senior engineers, streamlining the deployment process. These platforms serve as a key differentiator, granting a competitive edge when ordering and implementing solutions. With our continuously evolving systems and cutting-edge features, you’ll stay ahead of the curve.
Easily set up teleworkers, conference rooms, and integrate analog equipment while incorporating mobile phones. Our provisioning platforms eliminate the need for costly senior engineers, streamlining the deployment process. These platforms serve as a key differentiator, granting a competitive edge when ordering and implementing solutions. With our continuously evolving systems and cutting-edge features, you’ll stay ahead of the curve.
Call Center Solutions
Time for you to take customer experience, agent productivity, and revenue generation to the next level. Our Hosted Call Center solution expands the capabilities of legacy call centres, by allowing call centre agents to be geographically distributed. Agents can take calls from home, satellite offices, or mobile handsets with our Hosted Phone Systems.
Our feature set includes hunt groups, call queuing, and no-answer treatments coupled with Auto Attendants that route callers properly. Incoming call details can help forecast staffing requirements to meet anticipated call volumes. Call centres can develop customer experience management tools by using reports that effectively manage agents and monitor Key Performance Indicators (KPIs) on their queues.
Our feature set includes hunt groups, call queuing, and no-answer treatments coupled with Auto Attendants that route callers properly. Incoming call details can help forecast staffing requirements to meet anticipated call volumes. Call centres can develop customer experience management tools by using reports that effectively manage agents and monitor Key Performance Indicators (KPIs) on their queues.
SIP Trunking
SIP Trunking is a method of sending your voice call over an existing data line, hence why it is commonly referenced as VoIP (Voice over Internet Protocol).
It comes in place of your analogue line. It is equally equipped to control video and messaging applications.
It comes in place of your analogue line. It is equally equipped to control video and messaging applications.
Long Distance
Based on your voice and faxing patterns, We provides competitive pricing along with a wide range of other features to help you save time and money.
Toll Free
Toll free services have always been our main priority, so you can count on us to have a reliable service. Enhance your business enterprise and expand your customer base by registering a toll free number service that will help your clients get in touch with you.
Mobility
BYOD (bring your own device) and save on cellular bills. Our flexible wireless plans let you work the way you want to and from wherever you would like to.
Business Lines
You will have unlimited access to the Public Switched Telephone Network (PSTN) with the highest level of quality and reliability. A PRI is a single circuit (typically a T1 connection in North America) with 23 voice channels and a data/control channel (ISDN) that allows your business to hold 23 calls simultaneously.
Pricing
Our Pricing Plans
| Number of users | Monthly Recurring | One TIme |
|---|---|---|
| 1 to 9 | $22.95 | |
| 10 to 19 | $19.95 | |
| 20 to 49 | $16.95 | |
| 50 + | $14.95 | |
| Inbound calls | Unlimited | |
| Outbound calls in US | Unlimited | |
| Off-Net Outbound calls | $0.02/min | |
| Calls from US to Canada | $0.02/min | |
| Out Line Territories: (Ex: Hawaii, Alaska, Puerto Rico) | $0.15/min | |
| Teams Integration | $7.00/user | |
| SMS bundle (unlimited In, 200 out CA/US, pooled). Overage: $0.03/mess. | $5.00/user | |
| DID | $2.00/each | |
| Set-Up (U$ per Station) | $25.00 | |
| Portability (U$ per number) | $15.00 |
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